Refund & Return Policy

Welcome to KCMFIT! We sincerely appreciate the trust and support of every global K-pop fan. Since most of our products are "Custom-Made," please read the following refund and return policy carefully before placing an order to ensure a smooth and transparent shopping experience.

Special Note on Custom Products

1. Exclusive Customization

   Most KCMFIT products (such as custom support apparel, personalized support accessories, backpacks, and room aesthetics decor) are individually produced based on your specific requirements (such as chosen patterns, fandom colors, text, sizes, etc.).

2. No Return for Non-Quality Issues

   Once custom products enter production or are completed, they cannot be resold. Therefore, we do not accept return or refund requests due to non-quality reasons such as "change of personal preference, discrepancy between imagination and reality, or incorrect size/color chosen by mistake." Please carefully double-check the size chart and customization details before placing your order.

Order Cancellation & Modification

We understand that K-pop inspirations change quickly, so we provide the following window periods for you to adjust your orders:

Free Cancellation/Modification Period (Within 24 Hours of Ordering)：

Within 24 hours after successfully placing your order, if you need to modify the custom content (such as changing pictures or adjusting sizes) or cancel the order, please contact our customer support email immediately. We will issue a full refund or provide free modifications.

In Production / After Shipping (After 24 Hours of Ordering)：

Once the order enters the factory production queue, it cannot be cancelled, modified, or refunded. Thank you for your understanding.

Eligible for Refund / Replacement

If your received package encounters the following issues, KCMFIT promises to take responsibility and provide proper solutions (please contact us kcmfit@outlook.com within 7 calendar days of delivery with photo/video proof):

• Defective Products：

  The received custom item has severe physical flaws, large areas of loose threads, severe print damage, or is unusable.

• Wrong Item Shipped：

  The style, size, or custom content of the physical item received severely mismatches your order confirmation details.

• Damaged in Transit：

  The product is severely damaged due to rough international logistics handling (please be sure to keep the original packaging and outer box photos).

Note: For items meeting the above conditions, we will usually arrange a free replacement or a full refund, and the specific solution will be confirmed through negotiation with our customer service.

Exceptions / Non-Returnable Items

The following situations are not eligible for return or refund services:

• Exceeding the delivery confirmation period (applications submitted after 10 days).
• Package delivery failure or destruction caused by the buyer providing a wrong address or failing to cooperate with customs clearance in a timely manner.
• Man-made damage to apparel items caused by improper personal wearing or washing.
• Minor color differences: Due to differences in monitor screen displays or minor variations in fabric dyeing across batches, slight color differences between the actual item and renderings do not constitute a quality issue.

How to Initiate a Claim

If you encounter any valid issues mentioned in Section 3 above, please follow these steps to contact us:

• Send an email to our customer service email  kcmfit@outlook.com or contact us via Shopline online customer service.

• Provide your Order Number.

• Provide clear photos or unboxing videos of the product defects.

• Our after-sales team will review and process your request within 1-3 business days upon receiving your email.

✨ Thank you for your understanding and support for KCMFIT. Let's support our passion and enjoy the joy of exclusive customization together! ✨

If you have any questions regarding our policy, feel free to contact us at kcmfit@outlook.com